General Questions

General Questions about the Fancard Prepaid Mastercard®

What should I do if I have a "Legacy" Fancard?
All support for Legacy Fancards (Fancards beginning with the numbers 5102 or 5438) will stop in November 2019, so you should order a new Fancard as soon as ...
Thu, 25 Apr, 2019 at 4:46 PM
I'm experiencing issues with the signup process.
Be sure to read each page carefully to avoid errors in your personal information and have a form of identification with you (Driver's License, Passport ...
Wed, 3 Jul, 2019 at 3:12 PM
Which bank does Fancards use?
Fancards is affiliated with Sunrise Banks to ensure the safety and security of your funds. 
Wed, 3 Jul, 2019 at 11:40 AM
What are my mailing options?
For security purposes, Fancards and its affiliations do not allow Fancard Prepaid Mastercards to be delivered to a PO box. There must be verification of a p...
Wed, 3 Jul, 2019 at 11:15 AM
How can I get a refund on my card?
Any questions about refunds on your Fancard purchases will gladly be addressed by a customer service representative. Please call our customer service hotlin...
Wed, 3 Jul, 2019 at 11:19 AM
Does Fancards do background checks?
Fancards and its affiliates run checks that are in compliance with the USA Patriot Act. To help the federal government fight the funding of terrorism and mo...
Wed, 3 Jul, 2019 at 11:58 AM
What is a Fancard?
University Fancards is a financial technologies company that provides two major products: a prepaid Mastercard card and a Mastercard gift card.  The pre...
Tue, 16 Jul, 2019 at 8:54 AM
How can I sell Fancards products?
If you are interested in selling Fancard products and/or joining our affiliate program, please contact us at https://myfancard.com/contact/.  All you ha...
Mon, 22 Jul, 2019 at 8:42 AM
Where can I find my team's Fancard Gift Card near me?
You can use our locator at https://myfancard.com/gift/ to find where your team is represented on a Fancard Mastercard Gift Card in retailers near you!
Tue, 30 Jul, 2019 at 8:46 AM