General Questions
General Questions about the Fancard Prepaid Mastercard®
A prepaid gift card is good only for a one-time load when purchased, and can only be used until all of its funds have been spent. A Prepaid Reloadable Card...
Mon, 5 Nov, 2018 at 10:26 AM
Call our customer service line at 1-833-432-6366.
Mon, 8 Jul, 2019 at 8:59 AM
A prepaid reloadable card is a mainstream payment method that limits spending to only what is available on the card. The Fancard Prepaid Mastercard all...
Mon, 22 Apr, 2019 at 9:13 AM
You can complete the signup process in as little as 2-3 minutes! Start by choosing your team at myFancard.com/teams, enter your email and click the button b...
Mon, 22 Apr, 2019 at 4:35 PM
Currently, we have a Fancard Prepaid Mastercard for 20+ teams available at myFancard.com/teams. If we don't have your team yet, you can still sign u...
Tue, 23 Apr, 2019 at 2:21 PM
No, our Fancard Prepaid Mastercard does not have a chip. However, it is compatible with Apple Pay. To learn how to use your Fancard with Apple Pay, cli...
Tue, 23 Apr, 2019 at 2:37 PM
The US Government requires that we verify your identity by confirming your full name, SSN or TIN, date of birth, physical mailing address and phone number. ...
Thu, 25 Apr, 2019 at 1:20 PM
Your Fancard should arrive approximately 7-10 business days after you complete the signup process. If 11 days have passed since you placed your order, a...
Tue, 23 Apr, 2019 at 4:21 PM
You can cancel your card by contacting Card Services at 1-833-432-6366.
Thu, 25 Apr, 2019 at 2:10 PM
Your direct deposit will be available in your Fancards account as soon as your payroll provider or payment solution processes the funds. When your dire...
Thu, 25 Apr, 2019 at 3:32 PM